We guarantee that you will be 100% satisfied with your new nuLOOM rug. The first thing we suggest is that you verify that you received the correct size, color and design of rug that you ordered. After inspecting, remove your rug from its original packaging and allow it to be exposed to as much fresh open air as possible. You rug may also be subject to some normal irregularities. Please see our “Rug Care” section for tips and tricks on how to get the most out of your new rug!

You’ve come to the right place! nuLOOM.com is the best place to find all of our best and newest collections, if a rug you’ve had your eye on is still in stock, or find out more about a product before you make your purchase elsewhere. To stay up to date, sign up for our email list for subscriber-only discounts and new product announcements.

If you are unable to locate any item or should you need assistance please email us at info@nuloom.com and one of our customer service representatives will be happy to help you!

We do not offer an extended warranty on nuLOOM products ordered from nuLOOM.com. If for whatever reason you are not fully satisfied with your purchase you may send your unused items back to us in the same manner they were received within 30 days. We do not accept any returns after this time period.

You can track your order by following the link here

If there was an error made with the nuLOOM product delivered to you from a retailer other than nuLOOM.com, please contact the retailer directly. If you ordered from nuLOOM.com please fill out our contact us form and we will work with you on getting the product you ordered.