Return Policy

Return Policy

If for whatever reason you are not fully satisfied with your purchase you may send your unused items back to us in the same manner they were received within 30 days.  We do not accept any returns after this time period.   

To initiate a return, Enter your order number and email address here. Customers are responsible for shipping costs on all returns excluding those that are damaged or misshipped.  All returned merchandise must have a valid return authorization number.  

Refunds (if applicable)

Once your unused return is received and checked in an email notification will be sent confirming your refund.  Credit for the purchase price of the item will automatically be applied to your account within 5-7 business days after receiving the product. 

Canadian Orders

All orders shipped to Canada are final, and we will not accept any return requests for those orders.

Return Address:
nuLOOM Rugs 286 Prospect Plains Rd., Cranbury, NJ 08512

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